Exceptional Staff
I had problem with my contact lens; the settling time to get a clear vision was beyond my previous experience. I never encounter this problem with all my previous pairs of contact lens through a more renowned optical chain.
Finally I decided to head back to the optician shop at Jurong Place.
A Malay optician was there, she was the one who gave me my spectacles and contact lens. I told her my problem, she did a thorough check. In the process, I was impressed with her level of professionalism, the rapport built by addressing me by my name and also her superb memory that I went with my bf previously to collect the items.
Before all these, I was somewhat disgusted with the state of my contact lens. It was my first time at the optician shop and I was absolutely sure that it would be my last trip then.
I was bought over … by the way the optician reacted, her friendliness; she mixed English with terms in Chinese as well. That somewhat eases the dissatisfaction I had with the shop at first.
She patiently pacified and I left as a happier customer as she did what she can in her capacity to make a new pair of contact lens with a smaller size to solve my problem.
This incident taught me the importance of proper training each and every staff must have and their image and attitude represents the company.
They either make or break the company.
Posted in Personal GrowthTags: optician shop, staff training